The issue looked like a staffing shortage. It was an information-flow problem.
Situation: Candidate details enter through email, forms, and referrals. Recruiters maintain separate sheets, while managers ask for updates and interviews are missed.
Pipeline status and next actions are not visible to the whole team.
The agency needs one workflow connecting intake, ownership, stages, client notes, and reminders.
A candidate operations portal with a live pipeline, interview status, filters, and action queues.


